The Acend E-Zine

Account Executive (Inside Sales)

Acend Corporate Learning is looking for a passionate, driven, energetic and professional individual interested in a career in sales.

The successful candidate must have a stellar work ethic and possess outstanding communication skills. Ideally, you have an understanding of technology, and have some sales and/or customer relationship work experience. This role is primarily telephone/inside sales but does require periodic client facing interaction. This is an ideal opportunity for those candidates looking to grow their sales skills and who have a desire to succeed in the world of professional sales!

Are you…?

• Results-oriented 
• Comfortable with technology 
• Looking for an opportunity with an industry leader 
• Energetic and enthusiastic 
• Organized 
• Competitive
  

Do you have…?

• A track record of consistently meeting or exceeding expectations/quotas 
• An IT background and/or IT education 
• Excellent communication skills 
• Strong desire to succeed

Benefits include:

• Base salary 
• Commission 
• Health benefits 
• Incentives 
• Continuous skills training 
• High energy work environment

Year one income expectations: $45,000 to $60,000.

Acend Corporate Learning is a Microsoft Gold Partner (Learning Solutions) that is growing in Toronto and Mississauga. We look to expand considerably in the next few years and are looking for key individuals to help us grow. Our customer base includes small and medium sized businesses as well as Fortune 500 companies. We have been creating training solutions for our customers since 2001. Our sales office is located at Bay and Bloor in downtown Toronto.

Assume responsibility for the overall operation of the technologies involved in delivering technology training classes – student hardware, network infrastructure and software, provide general support for the training center – including peripherals such as faxes, printers and phones, and other infrastructure support as needed The technology responsibilities involve installation, maintenance, troubleshooting and documenting procedures. Classroom set up may involve moving equipment, desks and chairs to set up classrooms as well as occasional travel to client locations to complete ‘onsite’ set up.

PRINCIPAL RESPONSIBILITIES:

1. Adapt computer software applications for classroom training requirements, working in close coordination with the Operations/Training Manager.
2. Establish and monitor daily procedures to load/manage software applications for all computers used for training delivery 
3. Establish and supervise procedures to install and maintain computers and computer networks, supporting all in-house personnel. 
4. Manage, Maintain, Update and Improve procedures and controls: to issue and recover computers; to protect all computers, related equipment and software from damage and theft, in close coordination with Operations Coordinators. 
5. Conduct regular inventories of computers, computer accessories, or other high value equipment, and report results to the General Manager. 
6. Acquire, supervise, and evaluate repairs and improvements to centres' electrical system, telephone system, heating, ventilation, and air conditioning. 
7. Create and maintain documentation on systems and procedures targeted towards clients, students, co-workers, instructors, managers and tech staff. 
8. Manage projects and deadlines related to new or updated course labs and custom room rentals. 
9. Perform other duties and tasks as designated by the General Manger.

REPORTING RELATIONSHIPS: 

1. DIRECT/INDIRECT SUPERVISORY RELATIONSHIPS 
   None at this time 
2. COORDINATING RELATIONSHIP 
   Sales Manager
   Operations Coordinators 
3. SUPPORT RELATIONSHIP 
   Operations/Training Manager

POSITION QUALIFICATIONS: 

• Three or more years experience managing computer information systems and personnel, preferably in a training organization.
• Skilled with Server Virtualization technologies (Microsoft and VMWare)
• Familiar with App Virtualization (Softgrid)
• Comfortable with remote management of servers and desktops.
• Knowledgeable with generic server and desktop hardware and software.
• Comfortable working and troubleshooting in a heterogeneous environment with multiple hardware platforms.
• Comfortable with main software platforms being used: 
  Desktop OS: Microsoft XP and Vista 
  Server OS: Microsoft Server 2003 and 2008
  Multiple Microsoft Server Platforms (Exchange, SQL Server, etc..)
• Must possess excellent trouble shooting abilities; be able to consistently make intelligent decisions under pressure; possess good judgment, initiative, good job attitude and be dependable; possess excellent organizational abilities and ability to deal effectively with people; possess good analytical skills. Ability to work under pressure and deadlines is essential.
• Effective oral, written and interpersonal communication skills are important.
• Must be able to (periodically) work ‘non-standard’ hours to solve technical emergencies should they arise. Must be (occasionally) accessible evenings and weekends by phone/e-maiol to deal with technical issues as/when they come up.
• Must have a car and valid driver’s license to travel between centres and to client sites when required.

Acend's mission is to build and deliver learning solutions that enable individuals and organizations to achieve their business and productivity objectives.    Our primary area of expertice is the Information Technology sector. We deliever most types of IT training as well as the Business Process skills (Project Management, Business Analysis, and ITIL) required to achieve business goals within (primarily) the IT area of organizations.