Jacki is a Senior Product Consultant at Acend, with 15+ years of experience driving enterprise-scale innovation across biotech, robotics, and consumer software.
She is an expert in Agile transformation, user-centric design, and scalable solutions that deliver measurable impact, including in regulated environments. She is known for shaping high-performing teams, fostering psychological safety, and translating complex initiatives into strategic narratives that influence executive decision-making.
Professional Credentials
• Boston University, MBA Marketing (Honors)
• Stonehill College, BS Business Administration (Honors Scholar)
• Agile Product Owner certification in VFQ Framework by Emergn
• Next Generation Leader (NGL) program, Vertex Pharmaceuticals
Global Experience
Worked with teams in the USA, UK, Europe, Australia and India.
Industry Experience
Biotech (Vertex Pharmaceuticals), robotics and IoT (iRobot), and consumer software (Vistaprint).
Key Skills
• Product Strategy & Roadmaps
• User Research & Behavioral Insights
• Data-Driven Decision Making
• Cross-Functional Leadership
• Agile transformation
• Change management
• Rapid Testing & Iteration
• Culture Transformation
Previous Experience Highlights
Senior Director, Business Engagement & Technology at Vertex Pharmaceuticals
Advanced from Director to Senior Director while adapting to a new industry and regulated environment. Strengthened strategic influence and stakeholder management skills while leading a team and delivering enterprise-level technology implementations.
Responsibilities :
• Directed the user experience strategy for the new ServiceNow enterprise portal (My Vertex) to create a centralized resource and service hub across Vertex operational functions
• Defined and orchestrated the content migration strategy for 50+ department websites and established post-launch Governance framework
• Built a net-new technology roadmap to address process gaps across the Public Affairs, Patient Engagement, STEAM Education, Community Affairs and the Vertex Foundation organizations
Outcome
My Vertex won the 2024 ServiceNow Best Employee Portal Contest. The technology roadmap reduced time spent and enabled data-driven decision making for manual processes related to Sponsorship Management, Budget Tracking, Policy Tracking, and Learning Lab Registration.
Senior Product Manager, Guidance & Coaching at iRobot
Expanded beyond Software Product Management to IoT (internet of things), robotics and mobile app development. Increased executive influence and delivered more complex user experiences and features based on ethnographic research and data modeling.
Responsibilities :
• Developed a strategic framework for personalized education and coaching touch points throughout robot ownership
• Conceptualized and led a cross-functional Design Sprint workstream to reset internal understanding of core customer pain points and market opportunities
Outcome
The Design Sprint resulted in new portfolio and positioning strategies, as well as step-function change to the mobile experience.
Senior Product Manager, Design Experience at Vistaprint
Advanced within the company while expanding product ownership from Site Homepage and Product Taxonomy to Category pages and Product pages to the Design Gallery. Gained expertise in direct user and A/B testing methodologies.
Responsibilities :
• Owned roadmap of features to improve personalization and contextual merchandising in Gallery, including displaying customer information on design templates, improving quality of design previews and usability of refinement tools
• Piloted an iterative development process that delivered 20+ feature A/B tests in 6 weeks
• Member of Vistaprint's Agile Champions Network, Retro Facilitators Network and Feedback Tribe
Outcome
• 2% conversion lift/ ~$4MM+ in gross margin (GM)/year from the Gallery personalization roadmap
• $2-3MM in GM/year for the Business Card product line from the iterative A/B testing process
• Highest team ranking for psychological safety